RIVO
Support
Something wrong?
The fastest way to reach us is the feedback box inside the app: Settings → Feedback. It comes straight to us with your app version and device info attached.
You can also write to brandonflips@gmail.com.
Common questions
My reps aren't being counted
RIVO needs to see your whole body move. Prop the phone up a couple of metres away, get your full frame in shot, and give it decent light. Loose clothing and a busy background both make the job harder.
I reinstalled and my progress is gone
Progress syncs to your own private iCloud, so signing into the same Apple Account should bring it back.
I bought a bundle and it hasn't arrived
Settings → Restore Purchases. Bundles are permanent and come back on any device signed into the same Apple Account.
I want a refund
Purchases are made through Apple, so refunds go through your Apple account. We cannot issue them ourselves — but do tell us what went wrong and we'll do our best to help.
How do I stop the streak reminders?
Settings → Reminders, and turn off Streak reminders. You can also just move the time if the problem is when it arrives.